Listar por autor "De la Rosa Reyna, Nicolas Alejandro"
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Service Management Model Based on Lean Service and Systematic Layout Planning for the Improvement of Customer Satisfaction in an SME in the Restaurant Sector in Peru
De la Rosa Reyna, Nicolas Alejandro; Onaga Nishimura, Alex Sergio (Universidad de Lima, 2023)The restaurant industry is a sector of great importance in Peru, which was one of the most affected during the pandemic due to the sanitary measures that prevented its normal operation. Once these measures were diminished ...